Crew Services

1. Crew Scheduling and Rostering

Duty Time Management

Monitoring crew duty hours to comply with legal and regulatory limits on flight time and duty periods, preventing fatigue.

Rest Period Coordination

Ensuring crew members have sufficient rest between flights to meet regulatory requirements and ensure alertness during operations.

2. Crew Transportation

Airport Transfers

Arranging transportation for crew members between the airport, their hotel, and their home base.

On-Site Shuttles

Providing shuttle services for crew movement within the airport, such as from crew rooms to the aircraft or between terminals.

3.Crew Briefing and Documentation

Pre-Flight Briefing

Conducting pre-flight briefings for the flight crew on key operational details such as weather, route, fuel, safety procedures, and any specific passenger or cargo information.

Flight Documentation

Providing necessary documentation to the crew, including the flight plan, passenger manifest, NOTAMs (Notices to Airmen), and any other relevant regulatory or operational documents.

Post-Flight Debriefing

Facilitating post-flight briefings to discuss any incidents or operational issues that occurred during the flight.

4. Crew Accommodation

Hotel Arrangements

Booking and coordinating accommodations for crew members, particularly for layovers, ensuring comfortable and convenient lodging.

Rest Facilities

Providing designated rest areas or crew lounges at the airport, allowing crew members to relax before or between flights.

Crew Meals and Catering

Ensuring the crew has access to meals or snacks, either through in-flight catering or at the hotel, in accordance with their dietary needs and flight schedules.

5.Safety and Compliance Updates

Briefings

Providing briefings and training on any new safety regulations, equipment, or operational changes.

6. Crew Security

Personal Security Arrangements

Providing security arrangements for crew members, particularly in high-risk destinations or during layovers in unfamiliar areas.

Airport Access Control

Ensuring secure and efficient access to restricted airport areas such as aircraft, crew lounges, and flight operations centers.

7. Crew Communication

Flight Information Updates

Providing real-time updates on flight schedules, delays, gate changes, and any last-minute operational adjustments.

Communication Tools

Equipping crew members with tools and systems (e.g., mobile apps or crew portals) that allow them to access schedules, briefings, and other essential information.

8. Crew Legal and Administrative Support

Visa and Work Permits

Handling visa applications and work permit requirements for international crew members or flights to destinations with specific immigration regulations.

Customs and Immigration Clearance

Facilitating fast-track immigration clearance for crew members to avoid delays during international flights.

Legal Compliance and Representation

Providing legal support in case of disputes, incidents, or violations of regulations during duty.